Return And Refund Policy

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us here and we’ll make it right!

*Note: Please keep in mind that purchasing means accepting all the terms mentioned below.

Cancellation & Modification

How to change or cancel your order?

If you change your mind about your purchase, please submit your ticket via email, provide your order number and the modification you would like to apply. We’ll confirm once the modification or cancellation has been made.

 Before 2 hours

After 2 hours
Your order is eligible  to be canceled and modified. The order is locked for processing and can no longer be canceled or edited.


Please be informed that:

  • Personalized orders are locked for processing right after the order is completed so sometimes it is impossible to make adjustments. Please double check all details before completing the order.

Return or refund

We believe that REPLACEMENT or REFUND may help resolve your issue. 

We will take full responsibility within 30 days from order delivery if the product(s) are:

  • Damaged, defective, or otherwise not functioning properly
  • Not what you ordered or not as in your Order Confirmation email
  • Lost or undelivered, provided the shipping address was accurate

You may choose to RETURN the item or get a REFUND

  • For returns due to quality issues or incorrect items shipped, the return shipping cost will be borne by the seller.
  • For returns due to personal reasons, the return shipping cost will be borne by the buyer.

Please keep calm and send mail to receive prompt support from our Client Advisor.

No Refund or Replacement with small fee

NO REFUND

The reasons listed below are not included in our Refund and Replacement policy. We understand you might feel disappointed, but we are not liable for these issues:

  • Request a refund after 30 days of product delivery
  • Personal reasons, such as change of mind or no longer wanting the item, can be decided during shipping or after delivery
  • Product damaged from improper use

REPLACEMENT WITH SMALL FEE

In some cases below, fortunately, replacement can be sent with just a small fee($15/Item) compared to the original price:

  • You received the wrong item/ design/ size due to incorrectly customized input.
  • Your shipping address was returned and destroyed due to incorrect address input.

All refunds will be credited for the original amount paid, subtract shipping fees, Production costs for personalised items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email.

Please Note: It may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement. The mailing address will be provided by email after submitting the application.

Every customer matters, your happiness will also be customized in each and every contact with Qieheyin. Thank you for placing trust in our business and letting us do what we love!

If you have any questions, please don't hesitate to contact us by email or call us at +86 178 5098 3913.

This policy is issued by Qieheyin Industrial (Xiamen) Co., Ltd.